FAQs

You can use this link to reach out to us or send us an email via: adventuristaassistant@gmail.com

We accept payments via PayPal and Credit Card.

We process orders Monday through Friday. Orders are typically processed within 2-3 business days from the date of purchase and will be shipped the following business day after processing. Please note that we do not ship on weekends.

After placing your order, please allow 3-5 business days for processing. Once you receive your tracking information, the estimated delivery times are as follows: approximately 8-20 business days for deliveries within the United States, and 12-30 business days for international orders, depending on the destination.

The prices are final, so there are no additional taxes to pay. Pretty great, right? We aim to provide you with a smooth and hassle-free shopping experience! 😊

If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.

You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.

It may take 1-3 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 20 business days (domestic US) or 40 business days (international).

Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it:

1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail

2. Check your Order Confirmation to find the tracking status

3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package

4. Contact your local shipping carrier for further information.

5. Contact our customer service if the package still can't be found.

After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation.
You should receive the tracking number for your replacement product(s) within 7-10 business days after confirmation.
You should receive your refund within 3-5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.

You might not identify a charge for some reason. Please adhere to the guidelines below.

1. For complete details about your order, please refer to your Order Confirmation.

2. Inquire if anyone of your family or friends have ordered from us using your information.

3. To find out more, get in touch with your bank.

4. Contact our customer service for prompt assistance.

You can modify some of the order's details within 06 hours of placing it by getting in touch with us using our Contact Form. After that, your purchase will be put into production right away and won't be able to be changed or canceled.

If the order qualifies for cancellation, there is no cancellation fee.

Our items do not currently provide an exchange option. Please get in touch with our customer service within 14 days of order delivery if you have any complaints about your purchase. Then, if deemed necessary, our customer service division will assist in offering a replacement or refund.

As soon as your order has been successfully placed.

To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.